Refund policy
Return rules summary
14 days return window
AED 25 flat rate shipping
No restocking fee
No final sale items
Opened tins
Due to the nature of our products, opened matcha tins are not eligible for return or refund.
Damaged / Incorrect
If an order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Approved returns
Approved returns must be unopened and unused. Shipping fees are non-refundable.
Need help?
Email us your order number and photos (if damaged or incorrect). We’ll reply with next steps.