Terms of service
Overview
Welcome to EN MATCHA. “We”, “us”, and “our” refer to EN MATCHA, a brand operated by a legally registered business in the United Arab Emirates. We operate this website and online store to provide premium matcha products and related services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products.
By accessing our website or purchasing from us, you agree to these Terms of Service and our Privacy Policy.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products.
By accessing our website or purchasing from us, you agree to these Terms of Service and our Privacy Policy.
1. Use of Services
You confirm that you are at least the age of majority in your place of residence. You agree to provide accurate information when placing an order and are responsible for maintaining the confidentiality of your account details.
2. Products & Information
We strive to present accurate product descriptions and images. Product appearance may vary slightly due to screen settings and natural variations.
All product details, availability, and pricing are subject to change without notice. We reserve the right to limit or discontinue products at any time.
All product details, availability, and pricing are subject to change without notice. We reserve the right to limit or discontinue products at any time.
3. Orders & Acceptance
Placing an order constitutes an offer to purchase. EN MATCHA reserves the right to accept or decline orders at its discretion. Orders are confirmed once payment is successfully processed.
Orders are intended for personal use only and not for resale.
Orders are intended for personal use only and not for resale.
4. Pricing & Payment
All prices are displayed in AED unless stated otherwise. Shipping fees and applicable taxes are calculated at checkout.
You authorize us to charge the full order amount using your selected payment method.
You authorize us to charge the full order amount using your selected payment method.
5. Shipping & Fulfillment
We offer shipping within the UAE and may support international delivery where available.
Orders may be fulfilled locally or internationally through authorized logistics partners. Delivery timeframes are estimates and not guaranteed.
Risk of loss passes to the customer once the order is handed to the delivery carrier.
Orders may be fulfilled locally or internationally through authorized logistics partners. Delivery timeframes are estimates and not guaranteed.
Risk of loss passes to the customer once the order is handed to the delivery carrier.
6. Returns & Refunds
Due to the consumable nature of our products, opened matcha tins are not eligible for return or refund.
If your order arrives damaged or incorrect, please contact us within 48 hours. Approved returns must be unopened and unused. Shipping fees are non-refundable.
If your order arrives damaged or incorrect, please contact us within 48 hours. Approved returns must be unopened and unused. Shipping fees are non-refundable.
Legal
Intellectual Property: All website content is the property of EN MATCHA or its licensors and may not be used without prior written consent.
Disclaimer: Products and services are provided “as is.” Information is for general purposes only and does not constitute medical advice.
Limitation of Liability: EN MATCHA shall not be liable for indirect or consequential damages arising from use of our products.
Governing Law: These Terms are governed by the laws of the United Arab Emirates.
Disclaimer: Products and services are provided “as is.” Information is for general purposes only and does not constitute medical advice.
Limitation of Liability: EN MATCHA shall not be liable for indirect or consequential damages arising from use of our products.
Governing Law: These Terms are governed by the laws of the United Arab Emirates.
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