Shipping policy
Delivery Coverage
We offer delivery within the United Arab Emirates and may also support international shipping where available.
Order Processing
Orders are typically processed within 1–2 business days. Once dispatched, delivery times depend on the selected shipping method, destination, and carrier.
Fulfillment & Logistics
To ensure reliable delivery and product quality, orders may be fulfilled locally or internationally through authorized third-party logistics, fulfillment, and delivery partners. The fulfillment method used may vary based on destination, availability, and operational requirements.
Delivery Estimates
Delivery timeframes provided at checkout are estimates and are not guaranteed. EN MATCHA is not responsible for delays caused by shipping carriers, customs clearance, or circumstances beyond our control.
Packaging & Quality
All products are carefully packed and sealed to maintain freshness and quality during transit.
Questions?